hg999's Privacy Policy

1 Introduction

Welcome to the hg999 platform. We believe that protecting user privacy is an ethical responsibility. This Privacy Policy ("Policy") explains how hg999 collects your personal information, the purposes for which that information is used, where it is stored, and with whom it may be shared.

By using this platform, you are considered to have agreed to the terms of this Policy. If you do not agree with any part of this Policy, we ask that you refrain from using our services.

hg999 operates as a safe and reliable platform. We use SSL encryption and modern cybersecurity technology to keep your information secure.

2 Information Collection

hg999 may collect your information in various ways as described below. We only collect information that is necessary for operating our services.

2.1 Information You Provide Directly

• Name, date of birth, and gender
• Email address and mobile number
• Identity document details (for account verification)
• Payment and withdrawal transaction details (related to bKash, Nagad, Rocket)
• Information you share when contacting customer support

2.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Your activity on the platform and gaming history
• Login and logout times
• Information obtained through cookies and similar tracking technologies
• Transaction amount, date, and method

2.3 Information Received from Third Parties

In some cases we may receive identity verification or fraud prevention information from third-party service providers. This information is always processed lawfully and with appropriate safeguards.

3 Use of Information

Collected information is used for the purposes listed below. hg999 never uses your information for unnecessary or unauthorized purposes.

• Completing account registration and identity verification
• Processing deposit and withdrawal transactions
• Monitoring your gaming activity and ensuring responsible gaming
• Providing customer support — assistance via live chat and email
• Preventing fraud, money laundering, and other illegal activities
• Improving platform security and performance
• Meeting legal and regulatory obligations
• Sending relevant promotional communications where applicable (subject to your consent)

4 Information Storage & Security

hg999 uses industry-standard technology and processes to keep your information secure.

4.1 Technical Security

• SSL (Secure Socket Layer) encryption — secures all data transmission
• Database encryption — stored information remains protected
• Two-factor authentication system
• Regular security audits and vulnerability testing
• Access controls — only authorized staff can view your information

4.2 Retention Period

We retain your personal information for as long as it is necessary or legally required to do so. Even after an account is closed, we may keep transaction records and identity verification documents for a set period to meet legal and regulatory requirements.

5 Sharing Information with Third Parties

hg999 may share your information with third parties in certain specific situations. This is always done lawfully and with your interests in mind.

5.1 When Information Is Shared

• Payment processors — to complete transactions via bKash, Nagad, and Rocket
• Identity verification services — for the KYC (Know Your Customer) process
• Game providers — Pragmatic Play, Evolution Gaming, Spribe, JILI, and others (solely for operating gameplay)
• Law enforcement authorities — on the basis of legal orders
• Fraud prevention agencies — to protect the platform

5.2 When Information Is Not Shared

• With advertisers or marketing agencies
• With unrelated third parties for commercial purposes
• For any purpose without your explicit consent

6 Cookies & Tracking

The hg999 platform uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device.

6.1 Types of Cookies

• Essential cookies — for the platform's core functions (login sessions, security)
• Functional cookies — to remember your preferences and settings
• Analytics cookies — to monitor platform performance

6.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some platform features to not work properly.

7 Your Rights

As a user of hg999, you have certain important rights over your own personal information. We respect these rights and help you exercise them.

• Right of access — the right to know what information we hold about you
• Right to correction — the right to request that inaccurate or incomplete information be corrected
• Right to deletion — the right to request deletion of your information in certain circumstances
• Right to restrict processing — the right to request that processing of your information be limited in certain cases
• Right to withdraw consent — the right to withdraw consent previously given
• Right to complain — the right to raise a complaint directly with us

8 Account Closure & Data Deletion

If you wish to close your hg999 account, please contact our customer support. When processing an account closure request:

• All pending transactions are ensured to be completed before the account is closed
• Once the account is closed, you will no longer be able to log in to the platform
• Some information may be retained for a set period due to legal and regulatory obligations
• Once that retention period ends, the information is securely deleted

To learn more about self-exclusion or temporary account suspension as part of responsible gaming, please visit our Responsible Gaming page.

9 Protection of Minors

hg999's services are for persons aged 21 and above only ("21+ only"). We do not intentionally collect personal information from anyone under the age of 21.

An age verification process is completed at the time of account registration. If we become aware that a minor has opened an account, that account will be closed immediately and the collected information will be deleted.

10 Policy Changes

hg999 may update this Privacy Policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you by email or platform notification where necessary
• Continuing to use the platform after a change is made will be considered acceptance of the updated policy

We recommend that you review this Policy regularly to stay informed of the latest information.

11 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, contact hg999 using the methods below. Our customer support team can assist in both Bengali and English.

• Email: [email protected]
• Live chat: available 24 hours a day, 7 days a week

We are committed to responding to all privacy-related requests as quickly as possible.